Refund & Cancellation Policy

1. Introduction

At Vishone, we strive to deliver high-quality digital solutions with full transparency and client satisfaction. This Refund and Cancellation Policy explains the terms under which you can request a cancellation or refund for any product or service purchased from us.

By engaging with our services, you agree to the terms outlined below.

2. Project-Based Services (Web Development, App Development, Design, etc.)

a. Cancellation Before Project Start

• If the project is canceled before the work begins, a full refund (after deducting any transaction fees) will be issued.
• If initial planning, meetings, or resource allocation has already started, 20% of the total project cost will be deducted as a service charge.

b. Cancellation After Project Commencement

• Once the project has started (design, coding, or development in progress), refunds will not be provided for work already completed.
• Partial refunds may be considered only if the total progress is less than 25% of the project timeline.

c. Cancellation After Delivery

• After final delivery, no refunds will be applicable.
• However, we offer bug fixes and minor revisions as per the service agreement or maintenance plan.

3. Subscription / Rental-Based Plans

For monthly or yearly website rental and maintenance subscriptions:

• Refunds are not available once a billing cycle has started.
• You may cancel the subscription anytime to stop the next billing cycle.
• Any setup or customization charges are non-refundable.

4. Digital Marketing & SEO Services

• SEO, Ads Management, and Marketing retainers are billed in advance.
• Since these services involve time-based effort and strategy, no refunds are offered after the campaign begins.
• Campaigns can be paused or adjusted upon mutual agreement.

5. Training & Internship Programs

• Fees for training or internship programs are non-refundable once the batch starts.
• If you cancel before the start date, 80% of the paid amount will be refunded (20% deduction for processing and admin charges).

6. Technical Issues or Delays

If Vishone fails to deliver a project due to unforeseen technical reasons or internal issues, we will:

• Either provide a full or partial refund, or
• Offer credit value for future projects or services, based on client preference.

7. Refund Processing Time

• If approved, refunds are typically processed within 7–10 business days through the original payment method.
• Bank or payment gateway delays are beyond our control.

8. Contact for Refund or Cancellation

For refund or cancellation requests, please contact:

📧 hellovishone@gmail.com

Please include your invoice number, project name, and reason for request in your email for quick processing.

9. Policy Updates

Vishone reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date.

10. Final Note

Our aim is to ensure every client walks away satisfied. We encourage open communication — if you ever face an issue, talk to us. We'll do our best to resolve it fairly and transparently.